1. Introduction
MODUFIX ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your data when you visit our website or purchase hardware from us.
2. What Data We Collect
We collect information necessary to process your orders and provide customer support, including:
Identity Data: Name, business name, and job title.
Contact Data: Delivery address, billing address, email, and phone number.
Transaction Data: Details about payments and the products you have purchased.
Technical Data: IP address and browser type (collected via cookies to improve site performance)
3. How We Use Your Data
We only use your data for legitimate business purposes:
To process and deliver your orders.
To manage your account (including credit terms).
To comply with UK tax and legal obligations (like keeping VAT records).
If you opt-in, to send you updates about new hardware or special offers.
4. Third-Party Sharing
We do not sell your data. We only share it with essential partners to run our business, such as:
Payment Providers: (e.g., Stripe) to process your payments.
Couriers: To deliver your goods.
Tax Authorities: (HMRC) as required by law.
5. Data Retention
By law, we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
6. Your Rights
Under UK GDPR, you have the right to:
Request a copy of the data we hold about you.
Request that we correct or delete your data (where legally possible).
Withdraw consent for marketing at any time.
7. Contact Us
If you have any questions about this policy, please contact us at info@modufix.co.uk.